0422 293 037

1. Introduction

Rock Dr. (ABN: 69 300 941 870) (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at rockdr.au, contact us, or engage us for our stone benchtop restoration, repair, and alteration services across South East Queensland.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

 

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following personal information that you voluntarily provide:

  • Name and contact details (email address, phone number, postal address)
  • Property address or project location for service assessments
  • Details of your enquiry or project requirements
  • Photos or images of your stone benchtops or surfaces (if submitted)
  • Feedback, reviews, or correspondence you send us

2.2 Information Collected Automatically

When you visit rockdr.au, we may automatically collect certain technical information, including:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring URLs and device information
  • Cookie data and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you through third-party platforms such as Google, Facebook/Instagram (@rockdr.qld), or lead generation services if you contact us through those channels.

 

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes or assessments
  • Deliver our stone restoration, repair, and alteration services
  • Schedule site visits and communicate about your project
  • Send you service-related updates or follow-up communications
  • Improve our website and marketing effectiveness
  • Comply with legal and regulatory obligations

We will not use your personal information for any purpose unrelated to our services without your consent.

 

4. Cookies & Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors interact with the site. This helps us improve content and user experience.

Cookies are small text files stored on your device. You can disable cookies through your browser settings; however, this may affect some functionality of the website.

For information on how Google handles data collected via Google Analytics, please refer to Google’s Privacy Policy at policies.google.com/privacy.

 

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

  • Our team members and contractors who need it to deliver our services
  • Third-party service providers (e.g., website hosting, email, CRM) who are bound by confidentiality obligations
  • Professional advisers such as accountants or legal advisers where required
  • Government or regulatory authorities where required or permitted by law

Where we share information with third-party providers, we take reasonable steps to ensure they handle it in accordance with the APPs.

 

6. Storage & Security

Your personal information may be stored electronically on secure servers. Our website is hosted via WP Engine, a managed WordPress hosting provider with industry-standard security practices.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by law.

 

7. Project Gallery & Photos

Our website includes a gallery of completed projects. We take care to ensure that project photos do not include identifiable personal information (such as street addresses or individuals’ faces) without consent.

If you believe a photo on our website identifies you or your property and you have not provided consent, please contact us and we will promptly review and remove the content if appropriate.

 

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate, incomplete, or out-of-date information
  • Request that we delete your personal information (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 10. We will respond within a reasonable timeframe (generally 30 days).

 

9. Links to Third-Party Websites

Our website may contain links to third-party websites, including our social media profiles. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

10. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy complaint, please contact us:

Rock Dr.
Website: rockdr.au
Email: jacob@rockdr.au
Phone: 0422 293 037
Service Area: Brisbane & South East Queensland

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically.